Large brands who deliver essential services and utilities such as mobile carriers, energy companies and video streaming services often create separate ‘Help’ channels. To download a detailed description of this …
Whilst most negative feedback in social consists of minor grievances with a product or service, hence relatively easy to solve, there may be occasions when more serious issues have occurred. …
Manual, one-to-one, communication can become labour intensive. But there are a number of ways to effectively engage customers on a large scale. Scripted or ‘canned’ responses are an essential part …
People are talking about your brand night and day, whether you like it or not. How are you going to respond to this? In most instances, you can benefit from …
The overall objective with customer service is to repeatedly show the world what kind of company you are, and what kind of people work for you. The objective of customer …