Course: High Stakes Leadership: Leading in Times of Crisis

Module 4 Introduction. Stakeholder Value Propositions Inform Their Reactions to Crisis

Resilience Increases When We Demonstrate Commitment to Our Stakeholders Before, During, and After a Crisis

Applying the Model to the COVID-19 Pandemic

Organizational Resilience Goal #3: Developing Stronger Relationships With Stakeholders After a Crisis

Organizational Resilience Goal #2: Coping With Crisis Through Stakeholder Involvement

Organizational Resilience Goal #1: Anticipating Crisis Through Stakeholder Engagement

Organizational Resilience Capabilities Are Good For Business

Stakeholder Engagement During the COVID-19 Pandemic

Module 3 Introduction. What is Organizational Resilience?

“No News IS News” During a Crisis

Stakeholder Engagement During a Crisis

Introducing JetBlue Airways’ Valentine’s Day Operational Crisis

Crisis Threatens Stakeholder Value Propositions

Module 2 Introduction. Who Are Your Stakeholders?

Module 1 Summary