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Final case study

Welcome to the final case study! Watch the video above and listen to the excerpt of a consultation between Miss Sullivan and the pharmacist. Whilst watching we would like you …

What is healthcare documentation for?

The primary purpose of documentation in the patients’ healthcare record is to support direct patient care as an aide memoir but also as a method for communication. Secondary functions Secondary …

An expert’s experiences

In this step we hear from an expert pharmacist practitioner talking about his experience conducting remote consultations and safety netting. Neil Karia is an experienced GP Practice Pharmacist. During the …

Reviewing learning outcomes

Welcome to the final step of week 3 and the final step of the course! Let’s take this opportunity to review the course learning outcomes. By the end of the …

Housekeeping

In this step, we will revisit the Neighbour model one last time. Housekeeping (the thumb!) is the final ‘task’ of the consultation and requires that the clinician mentally ‘check out’ …

Closing the consultation

In this section, we are going to discuss what comes towards the end of the remote consultation, sometimes referred to as ‘closing’. Firstly, we would like you to think back …

Safety netting case study

In the following activity, we would like you to look at a snippet of a consultation and focus on how the clinician provides safety netting advice to the patient. Keeping …

Confidentiality

Before carrying out a remote consultation, it is important to obtain consent from the patient. You should inform the patient of any limitations of clinical assessment by remote consultation and …

Sepsis

Sepsis is a life-threatening reaction to an infection and requires immediate treatment. Often this is only available within a hospital setting. Sepsis can be hard to spot, particularly in the …

Covid 19 Red Flags

The term ‘red flag’ was historically associated with symptoms of back pain [1]. In modern healthcare the term can be applied to any sign or symptom that might indicate more …

Safety Netting

In this step, we will be discussing safety netting in the context of a remote consultation. Safety netting as a concept was introduced almost 30 years ago by Roger Neighbour …

Risk Stratification Tools

In this step, we will consider ways in which we can support diagnosis and treatment decisions made during remote consultations, with validated ‘risk stratification’ tools. Be careful not to get …